TERMS OF SERVICE FOR Open Form LLC, OPERATING AS LOWSTATUS
TERMS OF SERVICE FOR Open Form LLC, OPERATING AS LOWSTATUS
By placing an order with Open Form LLC, operating as LowStatus™️ ("we," "us," "our"), you ("the customer," "you," "your") agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.
This website and its content, including but not limited to text, images, graphics, logos, and products, are owned by Open Form LLC, operating as LowStatus, or its licensors, and are protected by copyright, trademark, and other intellectual property laws. Unauthorized use of this website or its content is strictly prohibited.
LowStatus offers both custom machine embroidery services and the sale of apparel. By placing an order, you agree to the specific terms for each type of product or service:
3.1 Machine Embroidery: Custom machine embroidery services include the creation of large or regular patches, as well as direct embroidery onto your garments. Due to the custom nature of these services, refunds, and returns are not accepted once work has commenced. Additional costs may apply for complex customizations, which will be discussed and agreed upon before starting the project.
3.2 T-Shirts and Apparel: LowStatus also sells T-shirts and other apparel items. All apparel items are subject to availability, and we reserve the right to modify, discontinue, or limit quantities of any product at any time. We make every effort to display the colors and images of our products accurately, but we cannot guarantee that your computer monitor's display of any color will be accurate.
All prices are listed in USD and are subject to change without notice. Prices do not include applicable taxes, shipping, and handling, which will be added to your total at checkout. Payment must be made in full at the time of purchase. We accept major credit cards and other payment methods as indicated on our website.
For custom embroidery services, we will provide you with a prepaid shipping label once your order is confirmed. After the work is completed, we will return your garment using a reliable shipping service. For T-shirt and apparel purchases, we will ship your order to the address provided at checkout. Shipping times may vary, and we are not responsible for delays caused by the shipping carrier.
6.1 Custom Embroidery: Due to the personalized nature of custom embroidery services, we do not offer refunds or accept returns once an order has been placed and work has commenced. If you receive a defective or incorrect item, or if your garment is damaged during the process, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue, which may include repair, replacement, or partial refund based on the circumstances.
6.2 T-Shirts and Apparel: We accept returns of unworn, unwashed, and undamaged apparel items within 14 days of delivery for a full refund or exchange. Items must be returned in their original packaging with all tags attached. The customer is responsible for return shipping costs unless the item received was incorrect or defective.
Open Form LLC, operating as LowStatus, shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from the use of our services or products. In no event shall our total liability exceed the amount paid by you for the specific product or service giving rise to the liability. You agree to indemnify and hold Open Form LLC, operating as LowStatus, harmless from any claims, damages, or other expenses arising from your infringement of any third-party intellectual property rights or your use of our services or products in violation of these terms and conditions.
While we take great care in handling and working on your garments, Open Form LLC, operating as LowStatus, is not liable for any damages, alterations, or defects that may occur to your garment during the embroidery process. The embroidery process inherently involves risks including but not limited to needle holes, fabric distortion, color variations, and potential material stress. These risks may vary depending on the fabric type, garment construction, and design complexity. By sending your garment to us, you acknowledge and accept this risk. For garment damage, our maximum liability is limited to either the amount paid for our services or 50% of the documented retail value of the garment (with a maximum of $250 per item), whichever is less.
We strive to ensure that our products and services are described as accurately as possible; however, we do not warrant that descriptions or other content are accurate, complete, reliable, current, or error-free. All products are provided "as is" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We reserve the right to modify these terms and conditions at any time, without prior notice. It is your responsibility to review these terms periodically to stay informed of any changes. Your continued use of our services and products constitutes your acceptance of any updated terms and conditions.
We may, at our sole discretion, terminate your access to our services or cancel your order if we believe that you have violated these terms and conditions. Upon termination, your right to use our services will cease immediately, and you must promptly discontinue all use of our services.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws applicable to Open Form LLC in the state of California without regard to its conflict of law provisions. Any legal action or proceeding related to this website shall be brought exclusively in the federal or state courts located in San Francisco, California.
13. Dispute Resolution
Any dispute arising from or relating to these terms or our services shall first be resolved through good-faith negotiation. If such negotiation fails, both parties agree to resolve the dispute through binding arbitration in San Francisco, California, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction.
14. Force Majeure
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, accident, or strikes.
If any provision of these terms and conditions is found to be invalid or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
These terms and conditions constitute the entire agreement between you and Open Form LLC, operating as LowStatus, and supersede all prior agreements, understandings, and representations related to our services and products.
Email
hello@openform.company
Address
Open Form LLC
2431 Mission Street
San Francisco CA 94110